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 Utimi-FAQ-Frequently Asked Questions-Customer-Service


Frequently Asked Questions

1. How can I track the status of my online order?

①. Customers will be updated the tracking No. and courier service within 48 hours after placing the order on

②. If you cannot track your package, you can directly contact

or you can visit our Shipping & Tracking Page for the information.

2. What kind of packaging does my order come in?

All products at are shipped in a unified plastic package with only your name, address, and telephone number and the tracking number on the mailing label.

Utimi offers Free Discreet Packaging and Free Shipping on all orders.

3. Is all my private information secure?

Of course, yes! At Utimi, we are committed to our customers' privacy and have made this a high priority. 

We adopt the discreet packaging and shipping to safeguard your private information. We ship every item we sell in plain packaging bag with your contact information and a nondescript return address. Also, no catalogs will be mailed to your home. 

Delivery man and your neighbors will never know what it is. We can absolutely make sure all your personal data remains 100% secure at our website and you can feel safe knowing we also do not hold your credit card information on our servers after the purchase.

Utimi offers Free Discreet Packaging and Free Shipping on all orders.

4. How do I cancel my order?

Please contact us at to help you out. Please notice that your order cannot be canceled once the packing process has begun/or your order has shipped.

5. How will I know when my order has shipped?

You will receive an email notification from, including a tracking number. So you can use it to check the progress of your shipment. If you have any additional questions, please call us at

And you can visit our Shipping & Tracking Page for the shipment information.

6. Does this website support to pay?

We Accept Payment through Visa, Master, Discover, American Express Credit/Debit Card, T/T, and Paypal. All Payments are secured by Paypal's Buyer Protection.

7. How can I pay for my order?

Click the button "Buy it with Paypal" or "Add to Cart" on the product page, then the page will immediately jump to our check-out page. After that, you can do the online transaction with us.

8. Is that broken? This vibrator cannot work at all!

Some customers may ask the question about the product’s performance. All our products are brand new and have gone through strict quality inspection, and we can 99% guarantee our product’s quality by taking the problem of freight transport into consideration. We suggest you to correctly install the batteries as the user manual shows first. If the product can’t still work, please feel free to email us, our customer service will help you find a solution.

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