Shipping Policy

SECTION 1 - For Shipping Information

Utimi has local warehouses in USA, Utimi will prioritize local warehouse shipments based on your purchase address and warehouse inventory. If there is no inventory in the local warehouse, we will arrange to ship near the warehouse or ship directly from our factory warehouse. Utimi will continue to improve our logistics timeliness and logistics experience.

Utimi offers Free Discreet Packaging , Free shipping on all orders above $59.99 ( for USA and EU countries ). After successfully placing an order, our representatives will get in touch with you to provide shipping details and order status within 48 working hours.

SECTION 2 - For Shipping Method:

Utimi offers the following logistics methods. E.g. DHL, FedEx, UPS, EMS, and EUB, etc.

SECTION 3 - About Customs Tax:

Taxes may apply for imported goods/services and is regulated by the country law. Utimi is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

SECTION 4 - Delivery Time

Utimi.com currently can ship to international destinations with our powerful distribution network. We are shipping to USA，Europe, North Central, and South America, Australia and major countries throughout Asia.

①. United States

You can receive your ordered items in 5-8 days, we have prepared plenty of stocks in USA local warehouse.

(*Not including The American 5 Outlying Islands, a few of new products may take 7-15 days)

②. Countries can be delivered within 15-45 days include: Germany, France.

③.The rest of the countries need to be delivered in 30-60 days.

 Affected by Covid-19, there will be some delay on the delivery.

 SECTION 5 -For Tracking Information

 Please well noted that Utimi will send the shipment information and tracking number by email once the shipment information updated.

①. I Can't Find The Notification Email. What Should I do?

If you can't find the email in your inbox, please try checking your spam folder. And please put our service email into your email list in case your email box is blocked and bounced or rejected to our email notification.

Utimi Shipment Notification Email Address：support@utimi.com

Email notification tracked services successfully deliver in one or two days for all orders. Sometimes you may have to wait an extra day for your package to arrive.

②. How Do I Find My Order Number or Tracking Number?

The order number and tracking number for your order is shown in the email Utimi sent you when we dispatched your order. Or you can log in "My Account" to find your order information.

③. How Do I Track My Order? Where Is My Order Now? Is My Parcel Shipped?

Please well noted that you have 3 options to find the tracking information.

Option: 1

Please click below bottom login to your account and view historical orders and click the track button to order history page. Please enter your Tracking Number for the shipment tracking information. And you can check your order history and order details also.

My Account

Option: 2

Please click below button for the shipment tracking information. Please enter your Tracking Number or Order Number for the tracking information.

Track Order Statut

Option: 3

Please click below button for tracking information. Please enter your Tracking Number for the shipment tracking information.